E-Readiness of the Service Enterprises in China
نویسندگان
چکیده
This paper presents an evaluation indicators system of e-readiness for the service enterprise, which is based on the model of e-business value creation process. This indicators system encompasses four levels corresponding to four dimensions of e-business value creation process. These four levels are: strategy, resources, capability, and performance that are causally related from e-business value creation process perspective. Based on a survey of 124 Chinese service enterprises, the evaluation indicators system is used to assess the effectiveness of e-readiness and to prove the rationality of the indicators system. Study results reveal that the indicators system can evaluate e-readiness of the service enterprise dynamically according to the value creation process. These findings are helpful for managers to diagnose and forecast problems, and subsequently implement e-business effectively and efficiently.
منابع مشابه
A Model for E-Readiness Assessment of Iranian Small and Medium Enterprises
The current dynamic and turbulent business environment has forced companies that are competing in global markets to change their traditional methods of conducting business. Recent developments in applying Information Technology (IT) offer the most exciting business opportunities in the marketplace. Organizations must re-evaluate every aspect of their strategies and quickly move to a working mod...
متن کاملE-Readiness Assessment of Teaching Hospitals Affiliated to Hormozgan University of Medical Sciences for E-Learning Implementation for Nurses’ In-Service Training
Introduction: To get updated, nurses need to attend in-service training courses. E-learning is a promising solution for providing courses to busy nurses in teaching hospitals. This study aims to evaluate the readiness of teaching hospitals for e-learning implementation specialized for nurses' in-service trainings. Methods: This descriptive-analytical survey was carried out in Bandar Abbas (Ira...
متن کاملMonitoring Sustainable Development Goals 3: Assessing the Readiness of Low- and Middle-Income Countries
Background The Millennium Development Goals (MDGs) availed opportunities for scaling up service coverage but called for stringent monitoring and evaluation (M&E;) focusing mainly on MDG related programs. The Sustainable Development Goals 3 (SDGs) and the universal health coverage (UHC) agenda present a broader scope and require more ...
متن کاملارائه مدلی به منظور ارزیابی عملکرد سازمانهای کوچک و متوسط در اتخاذ تجارت الکترونیکی
A great number of organizations have adopted e-commerce as one of the most vital innovations in carrying out their business processes across the globe. Every country's economy encompasses small and medium sized enterprises (SMEs) that play a fundamental role in development and improvement of that country's economic induces thus the prosperity of such enterprises is dependent on adopting new in...
متن کاملImpact of Customer Service Practices on Customer Satisfaction and Retention
In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
متن کامل